Shipping Policy

Effective Date: March 11, 2025

At Tooltopis, we are committed to providing you with a seamless and efficient shipping experience. Our Shipping Policy outlines all the details you need to know regarding shipping methods, delivery times, costs, and international shipping. Please read the policy carefully to understand how we handle your orders and deliveries.

1. Shipping Methods

We offer a variety of shipping options to accommodate our customers’ needs, whether you’re located within the United States or internationally. The available shipping methods are as follows:

  • Standard Shipping: Our most economical shipping option, with delivery times typically between 5-7 business days (domestic) or 10-15 business days (international), depending on the destination.
  • Expedited Shipping: A faster shipping option that delivers within 2-3 business days for domestic orders and 5-7 business days for international orders.
  • Overnight Shipping: The fastest delivery option for domestic orders, ensuring next-day delivery for orders placed before 12 PM EST.

Shipping costs are calculated based on the weight and size of the products you order, as well as the delivery destination. The total shipping cost will be displayed at checkout before you complete your order.

2. Order Processing and Handling

Once your order is placed, our team will begin processing it as soon as possible. We typically process orders within 1-2 business days. However, during busy periods such as holidays or promotional events, processing may take longer.

  • Order Confirmation: After you place an order, you will receive an email confirming your order details. This email will include an estimated shipping time and tracking information once your order is dispatched.
  • Order Status Updates: You will receive regular updates regarding the status of your order, including shipping confirmations and any potential delays.

Please ensure your shipping address is correct to avoid any delays in processing or delivery. Tooltopis is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

3. Shipping Costs

Shipping costs are determined based on the weight and size of the items in your order, as well as the delivery address. During checkout, you will be able to select the shipping method you prefer, and the system will calculate the total shipping cost based on your selection.

International Shipping: For international orders, shipping fees may vary depending on your location. In addition to the shipping cost, international customers may be required to pay customs duties, taxes, or fees imposed by the destination country. These costs are the responsibility of the customer and will be calculated during the checkout process.

4. Delivery Times

Delivery times may vary depending on the shipping method and destination. The following is an estimate of delivery times:

  • Domestic Orders (within the United States):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day

  • International Orders:

    • Standard International Shipping: 10-15 business days
    • Expedited International Shipping: 5-7 business days

Please note that these delivery times are estimates and can be affected by factors such as weather conditions, holidays, and customs processing for international shipments. While we strive to ensure your order arrives on time, Tooltopis is not responsible for delays caused by third-party shipping carriers.

5. Tracking Information

Once your order has been shipped, you will receive an email containing tracking information for your shipment. This will allow you to monitor the progress of your delivery. Please note that tracking may not be available immediately after shipment, but it should be updated within 24-48 hours.

If you have any issues with tracking or your shipment, please contact our customer service team for assistance.

6. Shipping Restrictions

There are a few restrictions regarding shipping, which include:

  • P.O. Boxes: We cannot ship to P.O. Boxes for certain shipping methods. Please provide a physical address during checkout to avoid any issues.
  • International Shipping Restrictions: Some countries have restrictions on certain products. If your country does not accept shipments from Tooltopis, we will notify you before completing your order.
  • High-Risk Areas: Some high-risk areas may require additional processing or result in delays due to security concerns or local regulations.

7. Damaged or Lost Shipments

While we take every precaution to ensure your products are shipped safely, sometimes damages or losses may occur during transit. If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We will assist you with filing a claim with the shipping carrier and arrange for a replacement or refund where applicable.

8. Shipping to Multiple Addresses

At this time, we only allow one shipping address per order. If you wish to have items shipped to different addresses, you must place separate orders for each destination. Each order will be subject to its own shipping charges.

9. Address Change Requests

If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request; however, if the order has already been processed or shipped, we may not be able to change the address.

10. Shipping Errors and Refunds

If there are any shipping errors (e.g., wrong items sent, incomplete orders, etc.), we will address them promptly. Please contact us within 7 days of receiving your order, and we will assist you with the return and replacement process.

If you wish to return an item for any reason, please refer to our Refund and Return Policy for instructions on how to initiate a return.

11. International Customs, Duties, and Taxes

For international customers, please be aware that your order may be subject to customs duties, taxes, or import fees. These charges are imposed by the destination country and are the responsibility of the customer. We cannot predict or control these charges, so we recommend checking with your local customs office for further details on any applicable fees.

Tooltopis is not responsible for any delays due to customs processing.

12. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, feel free to reach out to our customer service team. We are here to help and ensure you have the best shopping experience possible.

You can contact us via:

Thank you for choosing Tooltopis. We look forward to delivering your orders promptly and securely.