Sales Policy

Effective Date: March 11, 2025

At Tooltopis, we are committed to providing an exceptional shopping experience for all our customers. This Sales Policy outlines the terms and conditions for purchasing products from our website. Please read it carefully before placing an order.

1. Product Availability

All products listed on the Tooltopis website are subject to availability. While we strive to ensure that all items are in stock, there may be instances when certain items are temporarily unavailable due to high demand or supply chain issues. In such cases, we will notify you promptly, and you may either choose to wait for the restock or cancel your order for a full refund.

2. Pricing

The prices of our products are listed in U.S. Dollars ($) and are subject to change without notice. We make every effort to ensure that our prices are accurate at the time of purchase. However, in the event of a pricing error, Tooltopis reserves the right to cancel or adjust the order.

  • Sales Tax: Sales tax is applied to orders based on the shipping address and as required by law.
  • Discounts and Promotions: Occasionally, we offer promotional discounts. These discounts apply to specific items or orders and cannot be combined with other offers unless specified.

3. Order Process

When you place an order on Tooltopis, you are making an offer to purchase the items in your cart. Once your order is placed, you will receive an order confirmation email. This email confirms the receipt of your order but does not guarantee acceptance. We reserve the right to refuse or cancel any order at any time, especially in cases of stock errors, payment issues, or suspected fraud.

4. Payment Methods

We accept various secure payment methods to make your purchase convenient and safe. These include:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal and other online payment methods
  • Gift Cards (if applicable)

Your payment will be processed when the order is placed. Please ensure that the payment information provided is accurate to avoid delays.

5. Order Cancellation

If you wish to cancel your order, please contact our customer service team immediately. We can only cancel orders that have not yet been processed or shipped. Once an order is in transit, it cannot be canceled but you may initiate a return once you receive the product.

6. Shipping and Delivery

We offer multiple shipping options to ensure that your products arrive on time. Shipping times and costs will vary depending on the destination and the shipping method chosen.

  • Domestic Shipping: We provide standard and expedited shipping within the United States. Delivery times typically range from 3 to 7 business days, depending on your location.
  • International Shipping: We also offer international shipping, with delivery times ranging from 7 to 14 business days, depending on your country.

Shipping costs will be calculated at checkout, and you will be provided with an estimated delivery date.

7. Handling of Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will provide you with instructions for returning the product and either issue a full refund or send a replacement, depending on your preference.

8. Returns and Exchanges

We offer a 30-day return policy on most products. If you are not satisfied with your purchase, you can return the item within 30 days for a refund or exchange. To initiate a return, please follow the instructions outlined in our Refund and Return Policy.

  • Condition for Returns: The item must be in new, unused condition with the original packaging intact.
  • Non-returnable Items: Some items, such as sale items or worn products, may not be eligible for return. Please refer to our Refund and Return Policy for more details.

9. Customer Support

Our customer support team is available to assist you with any questions or concerns you may have. Whether you need help with your order, have inquiries about our products, or need assistance with returns and exchanges, we are here to help.

You can contact us via:

10. Limitation of Liability

To the extent permitted by law, Tooltopis will not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the amount paid for the product that caused the issue.

11. Legal Compliance

By placing an order with Tooltopis, you agree to comply with all applicable laws, including but not limited to tax regulations, shipping laws, and customs regulations. You are responsible for ensuring that your order complies with your local laws and regulations.

12. Modifications to Sales Policy

We reserve the right to modify or update this Sales Policy at any time without prior notice. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

Conclusion

Thank you for choosing Tooltopis! We are committed to providing you with high-quality shoes and excellent customer service. Please do not hesitate to contact us if you have any questions regarding our products or policies.