Payment Policy

Effective Date: March 11, 2025

At Tooltopis, we want to ensure that your shopping experience is seamless and secure. Our Payment Policy provides you with all the necessary information regarding payment methods, security, and processing times for purchases made on our website.

Please read the following terms carefully. By completing a purchase, you acknowledge and agree to the conditions of this Payment Policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods to make your shopping experience convenient and hassle-free. These include:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure online payment option for those who prefer using their PayPal account.
  • Apple Pay: For faster and more secure payments via Apple’s mobile payment service.
  • Google Pay: An easy way to pay directly from your Android device or Google account.
  • Gift Cards: If applicable, we also accept Tooltopis gift cards that you may have received or purchased.

All payment methods are processed securely using industry-standard encryption to protect your personal and financial information.

2. Payment Processing

Once you place an order on Tooltopis, your payment will be processed immediately upon submission. We use third-party payment processors that comply with the highest standards of security to ensure that your payment details are protected at all times.

  • Authorization of Payment: Upon order confirmation, we will authorize your payment method to ensure funds are available. This step may involve checking the validity of your credit card or other payment method.
  • Payment Confirmation: You will receive an email confirmation once the payment has been processed. This will include an order summary and a reference number for tracking purposes.

If there are any issues with payment authorization or processing, we will notify you promptly via email to resolve the issue as quickly as possible.

3. Order Cancellation and Changes

If you wish to cancel or modify your order, please contact us immediately at info@tooltopis.xyz. Orders that have already been processed or shipped cannot be canceled, but you may be eligible for a return in accordance with our Return and Refund Policy.

4. Currency and Taxes

All prices on the Tooltopis website are listed in U.S. Dollars (USD). The total price of your order will include the cost of the products, shipping fees, and any applicable taxes. Sales tax will be applied based on the shipping address of your order.

  • Sales Tax: Sales tax will be calculated and added during the checkout process based on your location. We are required to collect sales tax for orders shipped to certain U.S. states.
  • International Orders: For customers outside of the U.S., import duties, taxes, and customs fees are the responsibility of the customer. These fees are not included in the price of the product and will be calculated at the time of import.

5. Security and Payment Protection

Your security is our top priority. We utilize encryption technology and comply with the highest industry standards to protect your personal and financial information. The payment process is handled through secure third-party gateways, which are PCI DSS (Payment Card Industry Data Security Standard) compliant.

By using any of our payment methods, you consent to the processing of your personal and payment details as outlined in our Privacy Policy. We do not store sensitive credit card information on our servers.

6. Payment Declines and Errors

In some instances, payments may be declined due to various reasons such as insufficient funds, expired cards, or incorrect payment information. If your payment is declined, you will be notified with the reason for the decline and can attempt another payment method.

Tooltopis reserves the right to cancel orders or delay shipping if there are issues with payment verification or if the payment does not pass our fraud prevention checks.

7. Fraud Prevention

We take fraud prevention seriously. If we detect suspicious activity or believe an order is fraudulent, we may cancel the order or ask for additional verification before proceeding with payment. We also reserve the right to block any suspicious or fraudulent accounts to ensure the safety and security of all our customers.

8. Refunds and Chargebacks

Refunds will be processed according to our Refund and Return Policy. In the event of a dispute or chargeback, we will work with the payment processor to resolve the issue. We encourage you to contact our customer service team directly to resolve any payment-related concerns before initiating a chargeback.

9. Payment Disputes

If you believe that a payment dispute has occurred due to a billing error or another reason, please contact our customer service team at info@tooltopis.xyz as soon as possible. We will work with you to resolve the issue promptly and efficiently.

10. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. By continuing to use our website and services after such updates, you accept and agree to the new terms.

11. Customer Support

If you have any questions or concerns regarding this Payment Policy, please do not hesitate to contact us. Our customer service team is here to assist you with payment inquiries, order issues, or any other concerns related to your shopping experience.

You can reach us via:

Thank you for shopping with Tooltopis! We value your trust and aim to provide you with a secure and smooth shopping experience.